Shopping Guide


Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Return & Exchange

Exchange and return address
 - [04348] 서울특별시 용산구 이태원로55나길 7 (한남동) 103호 젬앤페블스
You are eligible for exchange or return in the following cases:
 - You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised. 
You are not eligible for exchange or return in the following cases:
 - If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
  - If the value of the goods has depreciated significantly due to partial or heavy use
  - If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods 
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits 
 - If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
 - If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description. 


Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Materials & Care

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal


It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

회원등급 기준 및 혜택

※ 일반회원

기준 : 누적 구매금액 10만원 이상~200만원 미만 구매 회원 혜택 : 구매액의 3% 적립


기준 : 누적 구매금액 200만원 이상~500만원 미만 구매 회원

혜택 : 1. 구매액의 4% 적립 / 2. 생일 축하 쿠폰 3만원

※ JEM 회원

기준 : 누적 구매금액 500만원 이상~1,000만원 미만 구매 회원

혜택 : 1. 구매액의 5% 적립 / 2. 생일 축하 쿠폰 5만원 / 3. 신상품 선 공개


기준 : 누적 구매금액 1,000만원 이상 구매 회원

혜택 : 1. 구매액의 5% 적립 / 2. 생일 축하 쿠폰 8만원 / 3. 신상품 선 공개